Terms and conditions of business
We are always pleased to assist our patients wherever we can. This document gives details of our terms and conditions of service. If however, you have any queries or require clarification, please speak to us. A member of the team will be happy to help.
We will endeavour to send appointment reminders by email or text. However, these are a courtesy and it is the responsibility of the patient to remember to book and attend any appointments made. We are a busy dental practice and we like to keep appointments available for our patients wherever possible. As such, all patients are required to give 36 hours’ notice of the cancellation of the appointment.
Failure to provide the notice period above will result in an overhead fee (charges cover the cost of wasted clinical time). Overhead fees are to be paid before another appointment is made. Charges are £1.50 per minute of clinical time (e.g. 30 minute appointment = £45 charge). The overhead costs of running a dental surgery are really high, costing us around £120 per hour, so are still losing out on income when a patient fails to turn up to an appointment (and covering half of the lost income).
Please make every attempt to contact the practice, however if you are unable to get through or are trying to cancel over the weekend please email the practice at [email protected]
We always endeavour to keep your arranged appointments. If, for unforeseen circumstances, we should need to cancel your appointment at short notice, we will make every effort to contact you as soon as possible with an explanation and alternative dates/times.
Patients cancelling (without 36 hours’ notice) and/or missing 2 consecutive appointments will not be offered any further appointments. Any patients missing 2 appointments in a 2 year period will not be offered any further appointments. At Hewett’s Dental, we like to support our patients. If you are having difficulty keeping appointments, contact our team, who will be happy to help you.
We understand that some patients travel long distances to attend the practice, and in some cases, delays are unavoidable. Patients arriving at reception who are late for their appointment will be offered the choice to wait for the dentist to become available, or reschedule for another date. This also applies if, for unforeseen circumstances, the dentist is running late with previous patients.
I understand as a patient it is my duty to inform you of any changes to the contrary
Our current fees are in the practice reception/waiting room. Copies are available on request and can also be found on our website: www.adhewett.co.uk
Once a treatment plan has been agreed with your dentist, we will provide printed details of your plan. Your plan will include the proposed treatment, treatment information and itemised costings. As with all things, treatment plans may change. If there are any changes to your plan due to clinical or radiographic findings, this will be discussed with you. If you have any queries regarding your plan, please don’t hesitate to contact us.
All treatment fees are payable after each appointment for the treatment received, and by completion of the course of treatment. Fees for prolonged treatment such as cosmetic orthodontics and dental implants are taken in staged payments at each visit. Finance options are available for treatment plans in excess of £500. Speak to our team for more information. If you are new to the practice or the length of your appointment is 60 minutes or more, we may request a deposit on booking. Patients are asked to settle any outstanding balance on the day of completion of treatment. Deposits are deductible from the cost of treatment.
None payment of fees
It is the policy of the practice to collect all outstanding treatment charges and we reserve the right to forward details of any non-paying patients to an outside collection agency.
Patients must attend (and pay for) at least one examination in 12 months to maintain registration with the practice. We encourage patients to attend the practice for 6 monthly examinations (6 monthly examinations are discounted for patients), and we will notify you when you are due to be seen. Patients who do not attend for one examination a year will not be eligible for the discounted exam fee. If you are having difficulty attending the practice (health/personal reasons etc.), please contact the team and let us know. We will always take our patients’ circumstances into account.
It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your dentist. Treatment will be refused if a full medical history is not provided. It is the patient’s responsibility to inform the practice of any changes in either personal details and/or medical history.
At Hewett’s Dental, we like to keep our patients informed of various changes at the practice. We also like to remind our patients of their appointments and when they are due to be seen. On this note, you may be periodically contacted by the practice via phone, text, email, or by letter. If you do not wish to be contacted by the practice by any of these means, please let us know. Changes within the practice and special offers are also listed on our Facebook page. Please visit: www.facebook.com/hewettbrighouse.
We store all patient personal details securely in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc. remain the property of Hewett’s Dental. Copies of notes, radiographs and photographs can be made available on request (in writing).
In accordance to GDPR Regulations 2018
Emergency dental care
Registered patients who have had (and paid for) an examination within the last 12 months are entitled to emergency dental care. Please contact our team if you require an appointment, and someone will be happy to help you. Please call 111 for out-of-hours emergencies.
At Hewett’s Dental, the health and happiness of our patients is priority. As such, we welcome all feedback. Our patient coordinator will be happy to hear your feedback, whether that be about treatment you have received, your patient journey, or any aspects of the service you are pleased with or think require improvement. Contact the practice to speak to Rachel, or email her at: [email protected]
New patients from only £26.00
01484 714717 / 01484 716246
46-48 Bradford Road,