Terms and Conditions of Membership Plan

• Membership is for a minimum of 12 months. Should you cancel your direct debit within the 12 month period, you will be required to pay the practice the value of any discounts or treatments you have received under the plan which have not already been paid for by your direct debit. e.g. you are entitled to two visits on your plan and attend both, but you only pay for 6 monthly direct debits, you will be required to pay the practice for the visit*

• It is your responsibility to attend your appointments as included in your level of plan. No refunds will be given for appointments not attended. Should you fail to attend, or cancel an appointment without 24 hrs notice, you will forfeit that visit as detailed in your plan.

• You will be entitled to the benefits of the plan once your first monthly payment has been received
AND you have completed your first course of treatment.

• You are ONLY eligible to join the plan AFTER finishing a new patient exam/routine check-up and any recommended treatment.

• If your payment is unsuccessful in any one month, a double payment will be collected in the following month. No treatment will be carried out during this time. You will also incur a £1.00 failed payment administration charge by Smilecare Limited, who are the administrators of the plan.

• Treatments NOT discounted by the plan: implants and work done by specialist referrals

• There is a one-off registration charge of £12, payable with your first direct debit payment.

*we understand that in exceptional circumstances you may need to cancel your subscription and this will be at the dentists discretion.